Privacy Policy
General Privacy Information | Top

Mrs. Monogram knows how much you value your privacy. Under no circumstances do we do sell any personal customer information to other companies. In keeping with the highest Internet standards, the following details how we use your personal information:

Server Logs
The web server logs your IP address in standard server logs to help diagnose problems with our server and to administer our website.

Cookies
We use cookies to keep track of your shopping cart. These cookies do not get written to your hard drive, however, and are automatically erased when you quit your browser. We do not belong to any groups that track users across websites.

Contact and Personal Information
We require some information for shipping and billing. We may on occasion use our E-mail list to distribute our own promotional materials, though we will always include a unsubscribe link so you may automatically remove yourself from our mailing list at any time. We will never sell, give away, or otherwise allow the use of our customer lists or information. Without your explicit permission, we will not use addresses, phone numbers, or other personal information for purposes other than order processing.

Compliance with the Children's Online Privacy Protection Act (COPPA)
Mrs. Monogram does not knowingly collect the personal information of persons under the age of 18. If Mrs. Monogram learns of any personal information collected of persons under the age of 18, it will immediately be deleted.

Other Sites
This site may contain links to other websites. Mrs. Monogram is not responsible for the privacy practices or the content of such websites.

Contact Us | Top

If you have any questions about our privacy policy, the practices of Mrs. Monogram, or your experience on our website, please contact:

Mrs. Monogram
629 Old Post Road
Post Office Box 478
Bedford, New York 10506
Telephone: 914-234-4888
Toll Free Phone: 888-717-GIFT (4438)
Facsimile: 914-234-4889
customerservice@mrsmonogram.com
Information Collected by Mrs. Monogram | Top

In order to provide the best possible service, Mrs. Monogram collects and stores certain personal information when you (a) make a purchase; (b) create an account on the Mrs. Monogram website; (c) sign up to be notified of special offers through the mailing list; or (d) enter a contest or promotion on our site.

When creating an account, we ask you for your full name, E-mail address, a password, shipping address, and some other information. If you are making a purchase, you will also need to provide your billing address and credit card information. Your credit card information is stored by the payment processing center, but IS NOT saved by Mrs. Monogram. This is an additional measure to protect your personal data. Because we do not store your credit card data, you will have to re-enter your credit card information each time you place an order with Mrs. Monogram.

Your information is used to process your orders and personalize your shopping experience on mrsmonogram.com, for internal purposes and to comply with any legal requirements. By storing certain personal information on a secure server, Mrs. Monogram is able to speed up your checkout process, store multiple shipping and billing addresses and allow you to check your order history and status online.

Our system also may gather information about the areas you visit on our site as well as the IP address you use to connect to our site. We use navigational information both in the aggregate and on an individual basis to understand how our visitors use the Mrs. Monogram website so that we can make ongoing improvements to the service provided on our site. We do not keep track of where you go on the World Wide Web. We will not share any of this data on an individual basis (although we may share it in an aggregate form without personal identifiers).

We may use your purchase information about the products you buy from Mrs. Monogram to make other marketing offers to you. You must opt-in to join the mailing list in order to receive such offers. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of Mrs. Monogram's assets, we will not sell or otherwise share any of your purchase information with any third party without your permission.

Your Mrs. Monogram Password | Top

Your password is your key to your personal information on Mrs. Monogram - including your account information and your order information. As with any password, please keep this in a safe, secure place and do not share it with others. If you should forget your password, Mrs. Monogram can E-mail the password to the E-mail address listed on your account.

When You Use the "Tell-A-Friend" Option | Top

This unique feature allows you to share information about a particular item you think may be interesting to another individual. We do not retain your friend's name or E-mail address after the E-mail has been sent, share their information with outside parties, or contact them.

Update Account Information | Top

Mrs. Monogram provides a My Account feature on its website which allows you to modify and/or remove most of your personal information. This page can be accessed by clicking the "My Account" link at the top of every page on the site. Rest assured that all of your information within my account is secure and accessible only by you or a limited number of Mrs. Monogram personnel.

To Unsubscribe from E-mails | Top

To remove your E-mail address from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any E-mail and follow the simple instructions. Alternately, if you have created an account with Mrs. Monogram, you can also remove your E-mail address from our list of addresses that receive information about new products, service, sales and promotions by clicking on the "My Account" button that appears on most every page of our Website, logging into your account, and making the appropriate change.

What Are "Cookies" and How Are They Used? | Top

To enhance your experience with our site, we must use "cookies." Cookies are text files we place on your computer to store your preferences. Cookies, by themselves, do not tell us your E-mail address or other personally identifiable information. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on the Site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to the Site), save your password in password-protected areas, and enable you to use shopping carts on the site. We also may use cookies to display to you products, programs, or services that you may find of particular interest. We may also use small pieces of code called "web beacons" (also known as "clear gifs" or "pixel tags") to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These "web beacons" may be used in conjunction with cookies that conform to our cookie policy.

Changes to Mrs. Monogram's Privacy Policy | Top

Johnston Design Associates LLC dba Mrs. Monogram reserves the right to update and modify this Privacy Policy at any time. Your use of the site constitutes your agreement to the policies and procedures set forth in this Privacy Policy. If our information practices change, we will post these changes on the site. Your use of the site following the posting of such changes to the Privacy Policy will constitute your acceptance of such changes on the site. We encourage you to review our Privacy Policy periodically. If you have any additional questions, please contact a Customer Service Representative via E-mail or by telephone at 888-717-GIFT (4438).